Fair, transparent, and clearly written.

01Overview

At Pachouli, we are committed to providing high-quality education and a fair, transparent refund process. This Refund & Cancellation Policy explains the conditions under which fees paid to Pachouli may be refunded or transferred, and the process to request such a refund.

This policy applies to all programmes offered by Pachouli — School of Aesthetics, Nutrition & Wellness.

02Booking Amount

To confirm your seat in a programme, a booking amount of 30–40% of the total programme fee is required upfront. This booking amount is treated as follows:

• The booking amount confirms your seat in a specific batch
• The booking amount is adjusted against your total programme fee on commencement of the batch
• The booking amount is non-refundable if you choose to cancel after confirmation, except in the specific circumstances set out below

03Refund Schedule

If you cancel your enrolment, the following refund schedule applies. All calculations are based on the total programme fee paid (excluding the booking amount and non-refundable items listed below):

When You Cancel	Refund Amount
More than 14 days before batch start	90% of fees paid (excluding booking amount)
7–14 days before batch start	70% of fees paid (excluding booking amount)
Less than 7 days before batch start	50% of fees paid (excluding booking amount)
After batch starts, within first 15% of programme duration	30% of fees paid (excluding booking amount)
After 15% of programme duration is complete	No refund

04Non-Refundable Items

The following items are non-refundable under any circumstances:

• Booking amount (30–40% of programme fee)
• Registration and administrative charges
• Course materials, kits or uniforms already issued or shipped
• Examination, certification or assessment fees, once the assessment has commenced
• Payment gateway, processing or convenience charges
• Applicable taxes (GST), where the tax has already been remitted to the government

05Batch Transfers

If you are unable to attend your current batch, you may request a transfer to a future batch, subject to the following conditions:

• Transfer requests must be made at least 7 days before the start of your current batch
• One free transfer is permitted per enrolment; subsequent transfers attract a transfer fee of ₹5,000
• Transfers are subject to availability of seats in the requested batch
• Transfers must be utilised within 12 months of original enrolment, after which they expire

06Medical & Exceptional Circumstances

We understand that life sometimes interrupts learning. In cases of serious medical conditions or other genuine exceptional circumstances (bereavement, relocation, etc.), we may offer:

• Batch transfer at no additional cost
• Programme deferment for up to 12 months
• Refund at our sole discretion, subject to verification of the circumstances

All such requests must be submitted in writing to info@pachouliinstitute.com with supporting documentation (medical certificate from a registered practitioner, relocation proof, etc.). Decisions are made on a case-by-case basis.

07Refund Process

To request a refund, please follow these steps:

1. Submit a written request by email to info@pachouliinstitute.com, including your full name, enrolment ID, batch details, reason for cancellation and your bank account or original payment method details
2. Our admissions team will review your request and respond within 7 working days to confirm eligibility and the refund amount
3. Approved refunds are processed within 14–21 working days from the date of approval, via the original payment method where possible
4. You will receive a confirmation by email or WhatsApp once the refund has been initiated

Refund timelines may vary depending on your bank or payment provider. Pachouli is not responsible for delays caused by third-party banking or payment systems.

08Contact

For any questions about this policy or to initiate a refund, please contact: