01Introduction
Pachouli — School of Aesthetics, Nutrition & Wellness ("Pachouli", "we", "us", or "our") is an initiative by Pachouli Aesthetics & Wellness, with registered operations in New Delhi, India. We are committed to protecting the privacy and personal information of every student, prospect and visitor to our website at www.pachouliinstitute.com.
This Privacy Policy explains what information we collect when you visit our website, enquire about a programme, attend a masterclass or enrol with us — how we use that information, who we share it with, and your rights in relation to it.
By using our website or services, you consent to the collection and use of your information as described in this policy.
02Information We Collect
Information you provide directly
When you enquire, register, attend a masterclass or enrol in a programme, we collect:
- Full name, phone number, email address and city of residence
- Educational background, profession and current role (where relevant)
- Preferred course, batch and centre
- Communication preferences (WhatsApp, phone, email)
- Payment information processed by our authorised payment partners (we do not store full card or bank details ourselves)
Information collected automatically
When you visit our website, we automatically collect certain technical information:
- IP address, browser type, operating system and device information
- Pages visited, time spent on each page and navigation patterns
- Referring website or advertisement that brought you to us
- Cookies and similar tracking technologies (see Cookies & Tracking)
03How We Use Your Information
We use the information we collect for the following purposes:
- Admissions and counselling — to respond to your enquiry, recommend suitable programmes and guide you through the enrolment process
- Programme delivery — to schedule classes, allocate clinic internships, share study material and certificates
- Communication — to send programme updates, batch information, masterclass invitations and important notices
- Payment processing — to collect fees, process EMIs and issue receipts through our authorised payment partners
- Marketing — to share relevant offers, new programme launches and educational content (you may opt out at any time)
- Website improvement — to understand how visitors use our website and improve their experience
- Legal compliance — to comply with applicable Indian laws and respond to lawful requests from authorities
04How We Share Information
We do not sell your personal information to third parties. We share information only with:
- Pachouli clinics within our network — for clinic allocation, internship coordination and placement support
- Service providers — payment gateways, email service providers, WhatsApp Business API providers, hosting services and analytics tools, who process information on our behalf under strict confidentiality obligations
- Faculty and trainers — for batch coordination, attendance and academic record-keeping
- Legal authorities — where required by applicable Indian law, court order or regulatory request
- Placement partners — only with your explicit consent, when you are part of our placement programme
05Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience and understand how our website is used.
Types of cookies we use
- Essential cookies — required for the website to function properly (e.g. form submission, security)
- Analytics cookies — help us understand how visitors interact with our site, which pages are most useful, and where we can improve. We use tools such as Google Analytics.
- Advertising cookies — used by advertising partners such as Meta (Facebook/Instagram) and Google to measure ad effectiveness and show you relevant advertisements on other websites and platforms.
You can control cookies through your browser settings. Disabling cookies may affect certain functionality on our website.
06Advertising & Analytics
We use advertising and analytics services from third parties, including:
- Meta (Facebook and Instagram) — for advertising on Meta platforms, audience measurement and conversion tracking via the Meta Pixel
- Google Ads and Google Analytics — for advertising on Google Search, YouTube and the Display Network, and for understanding website usage
- WhatsApp Business API — for direct messaging and enquiry management
These services may collect information about your visit to our website and use this data to show you advertisements about Pachouli on other websites and apps. You can opt out of personalised advertising through your account settings on each platform, or via www.youradchoices.com.
07Data Retention
We retain your personal information only for as long as necessary for the purposes set out in this policy, or as required by Indian law:
- Enquiry data — retained for up to 24 months from your last interaction, after which it is deleted or anonymised
- Student records — retained for the duration of your programme plus 7 years (for certification verification, regulatory compliance and tax records)
- Payment records — retained for 7 years as required under Indian taxation law
- Marketing data — retained until you unsubscribe or request deletion
08Data Security
We use reasonable technical and organisational measures to protect your personal information, including encrypted data transmission (HTTPS), secure server hosting, restricted access controls and confidentiality agreements with our staff and service providers.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Please notify us immediately at info@pachouliinstitute.com if you suspect any unauthorised use of your account or information.
09Your Rights
Subject to applicable Indian law, you have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct any inaccurate or incomplete information
- Deletion — request that we delete your information (subject to legal retention requirements)
- Withdrawal of consent — withdraw consent for marketing communications at any time
- Opt-out — unsubscribe from marketing emails or SMS by clicking the unsubscribe link or contacting us
To exercise any of these rights, contact us at info@pachouliinstitute.com. We will respond to your request within 30 days.
10Children's Privacy
Our services and website are intended for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such information, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
Your continued use of our website or services after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us: